Privacy Policy

Benchmark Hardscapes LLC, doing business as Benchmark Hardscapes (“we,” “us,” or “our”), operates benchmarkhardscapes.com. This Privacy Policy explains how we collect, use, retain, and disclose information when you visit our website, request an estimate, or contact us.

We use information to operate and improve the website, respond to inquiries, and provide our services. We handle information as described in this policy. Our Terms & Conditions explain the rules for website use. Visiting the website or requesting an estimate does not enroll you in SMS messages.

This is the single Privacy Policy for Benchmark Hardscapes’ website, estimate requests, and internal owner-only SMS alerts. The current policy is published at benchmarkhardscapes.com/privacy.

Information Collection and Use

When you request an estimate or communicate with us, you may provide:

• Your name, email address, and telephone number.
• Your project address, project type, and project details.
• Other information or photographs you choose to include in correspondence.

We use this information to respond to you, discuss your project, prepare estimates, coordinate services, maintain business records, and improve the website. Estimate requests are delivered to info@benchmarkhardscapes.com. Without the information needed for a request, we may be unable to respond or prepare an estimate.

Log Data

Our website hosting, security, and delivery providers may process technical information when you visit. This may include your Internet Protocol (IP) address, browser and device information, requested pages, visit timestamps, error records, and delivery records. This information helps operate the website, troubleshoot problems, and prevent abuse.

Cookies and Similar Technologies

Cookies are small files stored by your browser. The website and its providers may use cookies or similar technologies where needed for security and sign-in to the private owner dashboard. You can manage or block cookies through your browser settings; doing so may affect features that rely on them. This policy does not authorize advertising or marketing tracking simply because you visit the website.

Service Providers and Information Sharing

We use service providers for website hosting, storage, security, estimate-form delivery, email, and internal SMS delivery, including Twilio for text alerts. We disclose information to these providers only as needed to provide those services on our behalf. We do not sell personal information or share personal information, including mobile numbers, with third parties or affiliates for marketing or promotional purposes.

Mobile Information and Messaging Consent

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent are not sold, rented, purchased, or transferred to third parties, affiliates, or another messaging program for their use. Service providers that support delivery of our internal alerts may process only the information needed to provide that service on our behalf; they may not use it for their own marketing or promotional purposes.

Internal SMS Alerts

Benchmark Hardscapes Estimate Alerts is a private, owner-only notification program. The owner receives recurring automated alerts after opting in through the private dashboard. Website visitors do not receive these alerts, and submitting an estimate request does not enroll a visitor in an SMS program. Alerts may include the requester’s name and phone number. We record the owner’s consent timestamp and notification settings.

Frequency varies with form submissions, up to 20 estimate alerts per day, plus owner-requested test messages. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. See our SMS Terms & Conditions and SMS consent information.

Security

We use reasonable access controls and safeguards to protect information, including restricting access to the owner dashboard. No method of Internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Retention and Your Requests

We retain information as needed to respond to inquiries, provide services, maintain records, resolve disputes, and meet legal obligations. You may contact us to request access to, correction of, or deletion of your information. We may need to verify your identity and retain records required by law or legitimate business needs. Rights available under applicable law are not limited by this policy.

Links to Other Sites

Our website may link to third-party sites that we do not operate. Their privacy policies govern information collected on those sites. Review their policies before providing information; we do not control their content or privacy practices.

Children’s Privacy

The website is intended for adults seeking hardscape services and is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, please contact us so we can investigate and take appropriate steps to delete it, subject to applicable legal requirements.

Compliance with Laws

We may disclose information when required by law, a subpoena, or other valid legal process, or where permitted by law to protect rights, safety, or website security.

Changes to This Privacy Policy

We may update this policy as the website or our practices change. Updates will be posted here with a revised “Last updated” date. We will provide additional notice or obtain consent where required by applicable law.

Contact Us

For privacy questions or requests, contact Benchmark Hardscapes LLC:
info@benchmarkhardscapes.com